Privacy Policy

Information we collect

We may collect information that you submit through our contact or enquiry forms, including:

• name
• organisation
• work email
• role
• industry
• product category
• preparation context
• message content

We may also receive basic technical information such as IP address, browser type, user agent and submission time for security, anti-spam and operational purposes.

How we use the information

We use submitted information to:

• respond to enquiries
• understand product trust, Product Passport / DPP readiness, supplier evidence or buyer request context
• follow up on business conversations
• improve our website, services and internal workflows
• protect the website from spam or misuse

Sharing of information

We do not sell personal information.

We may share information only with service providers or team members who help us operate the website, respond to enquiries, maintain email delivery, support hosting or provide business services.

Form submissions and email

Website form submissions may be sent to Dots CarbonMatrix by email or processed through our own server-side form handling system. Email communication may not be fully secure, so users should avoid submitting confidential supplier files, passwords, financial account details or highly sensitive information through the public form.

Retention

We keep enquiry records only for as long as reasonably needed for business communication, service follow-up, internal records or legal and operational requirements.

Security

We use reasonable technical and organisational measures to protect submitted information. However, no website or email system can be guaranteed to be completely secure.

Your choices

You may contact us to request access, correction or deletion of information you previously submitted, subject to reasonable identity verification and applicable legal or business record requirements.

Contact

For privacy-related questions, contact: info@dotscarbonmatrix.com